100% Satisfaction Or Your Money Back
We have complete confidence in the quality of the products we sell and firmly believe that you will be delighted with your purchase. However, we understand that sometimes unforeseen circumstances arise. That's why we offer our exceptional 60 Day Money-Back Guarantee. We'll even cover your return shipping cost within the 60-day return period.
Important Details
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Metal Detecting Shop offers a 60-day return policy, meaning you have 60 days after receiving your item(s) to request a return.
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To be eligible for a return, your item must be in like new condition and in its original packaging. You'll also need your receipt or proof of purchase.
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To return an item, please get in touch with us to request a return authorization. Items returned to us without first requesting a return will not be accepted.
To start a return, simply email us at customersupport@metaldetectingshop.com or send us a message from our contact page. We'll be in touch promptly to walk you through the rest of the process.
Damages and Other Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right for you!
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received your return. Upon receipt, your item will be inspected to confirm it is in like new condition, and as long as the item meets the requirements for return, we will issue a refund. Your refund will be issued to your initial payment method.
We do everything possible to expedite the return process, and Metal Detecting Shop processes refunds within 1-2 business days of receiving your item. However, please keep in mind that it can take some time for a refund to post to your bank or credit card company.
